EJ Kritz

Speaker

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Bio

EJ is a dynamic Customer and Employee Experience strategist from Charleston, SC who has worked with some of the most recognized brands in Financial Services, Retail, Hospitality, and more. His high energy and no-holds-barred approach on stage consistently leaves audiences saying, “wow… finally… somebody who tells it how it is!”

Beginning with a career in the radio industry, EJ quickly developed the ability to turn complex topics into bite-sized nuggets that are easy for the audience to understand. After leaving morning drive-time radio, he accidentally found his way into a career in Marketing which was highlighted by a senior marketing role with TD Bank. Having never worked in a bank branch in his life, he was shocked to be offered a promotion to lead Retail Sales & Service Strategy… a story he loves to tell his audiences! EJ successfully led Customer Experience for Retail and Call Center at Santander Bank, one of the world's largest financial institutions before entering the world of consulting where he worked with organizations of all sizes in virtually every industry, though always with a focus on Financial Services.

Today, EJ is the Chief Experience Officer at DBSI, a renowned Design-Build firm producing the latest and most innovative Retail Branch designs. His keynotes are all about powering the human experience, leveraging humor and relatable examples to bring the topic to life. His sample topics tackle issues such as preparing for Gen-Z, trends in retail banking, and leadership lessons for emerging talent. He has successfully commanded rooms as small as 50 people all the way up into the thousands, customizing each message to the audience, brand, and industry.

Speaking Topics

Earn a Seat at the Table: How to Have an Executive Voice without the Executive Title
The modern employee demands a voice as a key driver of Employee Engagement. Leveraging his own career journey full of twists and turns through television, marketing, banking, and even driving an ice cream truck, EJ will share his own personal lessons of how to develop a personal brand within an organization. Ultimately, the audience will be left with a clear understanding of how they can lead from any chair while carrying impact and influence regardless of their job title.

On the Record with Gen-Zs
Rarely, if ever, does a brand have the opportunity to proactively prepare for the next wave of generational consumers. In the modern era of data-driven decisions, companies are more empowered than ever to welcome Gen-Z while remaining careful not to alienate their core base of consumers. Within this talk, EJ will leverage up-to-the-minute insights from Gen-Z to unveil five things every brand must do successfully to appeal to the Gen-Z consumer… and the Gen-Z employee!

The Branch of the Future is in This Room Today
As financial institutions jockey for position on who will deliver the “Branch of the Future” to consumers, Employees are left wondering… Where do I fit in? Does my company still need me? Is AI going to take my job? This presentation will inspire audiences, regardless of where they work in the Bank or Credit Union, to see themselves as part of the Branch/Bank/Credit Union of the Future and not a potential relic of the past. EJ will dive into aspects of employee empowerment, personal branding, and show the audience how people fit into the wave of technology flooding the industry.

Speaking Topics

Earn a Seat at the Table: How to Have an Executive Voice without the Executive Title
On the Record with Gen-Z
The Branch of the Future is in This Room Today