Mike Higgins, Jr.
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Mike Higgins, Jr. is a partner in the firm of Mike Higgins & Associates (MHA). His consultants work with clients in the financial services industry. His primary areas of focus are performance management, performance-based compensation, board education, and strategic planning to maximize member value.
Mike is also a Filene Applied Research Advisor. He has presented at numerous Filene events and guest-lectured at the inaugural Center for Performance and Operational Excellence Research Colloquium at Stanford University.
Since 1998, Mike has worked with over 300 community-sized credit unions and banks. Mike has presented his contemporary approach to managing performance to numerous state and national associations. He coauthored the book Performance Compensation for Stakeholders: 14 Prerequisites for Success.
Prior to joining MHA, Mike was a consultant at Deloitte. His areas of focus were business process design and information technology. During his tenure at Deloitte, Mike worked with clients in the financial services, retail, manufacturing, logistics, aerospace and defense, and state government sectors.
Mike received his MBA from the University of Kansas and an undergraduate degree in finance from Nebraska Wesleyan University (NWU). While at NWU, Mike was an Academic All-American and was inducted into the NWU Athletic Hall of Fame.
Mike is a founding investor in Pacific Enterprise Bank, headquartered in Irvine, CA.
The credit union ethos is value for members, so why do we fixate on profit when we measure our credit union’s success? There is a better way; one that balances the need to keep the financial house in order with the need to create tangible economic value for members. It is possible to meet both objectives at the same time. Join Mike Higgins as he discusses the process and these five aspects of operations:
- Member Net Worth (determining the right amount)
- Product Mix (how member net worth is leveraged)
- Productivity (why traditional measures of productivity are 100% wrong)
- Provision Expense (how effectively credit is being administered)
- Pricing (the ultimate measure of value provided to members)
- Measuring Your Credit Union’s Value Proposition