Mike Neill

Speaker

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Bio

Mike is the Chief Learning Officer and founder of ServiStar Consulting, which is celebrating its 25th anniversary of serving Credit Unions. Mike is one of the most sought-after speakers in the Credit Union Movement, and a published researcher and author. Mike and ServiStar works with credit unions to teach them how to become more profitable through outstanding leadership, culture, and member experience. ServiStar clients have won multiple NAFCU Credit Union of the Year Awards. Additionally, many of the top-rated credit unions in sales and member experience have been ServiStar Clients.

Prior to starting ServiStar in 1998, Mikeworked as a senior executive where he led the credit union to a number two ranking in member product penetration.

Mike has an undergraduate degree in Organizational Development and is certified as an Executive Coach, by the International Coaching Federation.

Books by Mike Neill:

Creating and Maintaining a Credit Union Sales and Service Culture
Coaching for Performance.

Published Research, Filene Research Institute

Attributes and Skills Common Among High Performing Credit Union Managers
Attributes and Skills Common Among High Performing Credit Union Sales and Service Performers.

Speaking Topics

Culture > Strategy

In a report by Forbes Magazine an overwhelming 84% of leaders agree that culture is critical for business success and 60% agree that culture is more important than strategy. That said, more than half the group reported that culture was not even on the C-suite’s agenda. The bottom line: culture is hugely important but mismanaged and undervalued in most organizations.

Want more proof that Culture > Strategy?
• Strong corporate culture attracts top talent.
• Positive culture improves retention rates.
• Good company culture increases productivity.

What we will share with you:
• Why culture is a powerful driver of long-term business success.
• Cultures form with or without leadership, but that’s not the culture you want.
• How leadership influences culture.
• Why culture and strategy are not mutually exclusive but interdependent.
• How to align culture with strategy for long-term business success.
• Practical Steps to Build a Strong Culture

Creating Leaders Worth Following

More than 70% of employees in the US are disengaged in their work. Our credit union specific research shows that credit union employees’ engagement levels are very similar. How does this fact impact Member Experience and our ability to communicate our Brand Proposition? Leadership and Coaching impact 70% of all the factors that engage employees. So, more than ever, we must know how to lead and coach credit union employees effectively. We will share results of our credit union specific research and our work inspiring credit union leaders and coaches. Additionally, we will provide you with action steps to lead in ways that will create high performance.

Challenges in creating employee engagement
How lower engagement is impacting member experience in credit unions
The need to understand the employee attribute difference: credit unions vs. banks
Engaging employees through meaning and purpose
The importance of creating behavioral standards
It’s not what’s trained. It’s what’s coached
Incentives vs. accountability
Key leadership steps to take to inspire and retain the best employees

Missional Leadership

As a leader you’re going to experience challenging situations and face difficult decisions that no book or professor will effectively prepare you to execute well. Think about situations that you’ve delt with, hard decisions, that create stress where there is no easy answer. These are decisions and situations we wrestle with and can lack confidence that we have made the “right” choice. How can leaders make effective and consistent decisions on tough issues without losing employees’ trust and engagement? Developing and living your Leadership Mission and Values. will embolden you as a leader, reduce stress, and instill increased confidence.