Bio

Laura Hendrix is an efficiency and team building expert. She is the author of LEAN Mission: How to Achieve Optimal Efficiency with Automation and Continuous Process Improvement.

After a successful career at FedEx where she performed global process improvements, Laura was recruited to First Horizon Bank in June of 2018 to stand up the RPA and process improvement programs. She quickly achieved success with process improvements and building a global team becoming the SVP, Director – Robotic Process Automation (RPA) and Process Improvement.

She is a Certified Six Sigma Black Belt (CSSBB), a certified FedEx LEAN Change Agent, FedEx Quality Driven Management (QDM) Expert and holds a post graduate certification in Business Analytics from the Harvard Business Analytics Program (HBAP).

Awards Laura has received are listed below:

• 2011 – FedEx Bravo Zulu Award for development of automated weekly analytical reporting
• 2016 – FedEx Bravo Zulu Award for Service Quality Indicators (SQI) metrics reporting process improvements
• 2016 – FedEx Purple Promise Quality Award winner (PPQA) Global process improvement ($2.2 M annual savings)
• 2017 – FedEx Five Star Award – C-suite metric and process improvements and global quality program and mentoring improvements
• 2017 – FedEx Rising Star Award – Teamwork
• 2018 – FedEx FY18 Purple Promise Quality Award winner (PPQA) – Awarded post-employment for contributions in cross operating company process improvements leading to retention of $50M at risk business of one of FedEx’ largest global medical device customers

Prior to her retirement from First Horizon Bank in 2024, the RPA and Process Improvement programs produced 175+ automations and 5 major enterprise end to end process improvements providing 300,000+ hours and $8.2+ M savings. Laura guides process improvement teams through the Define, Measure, Analyze, Improve and Control process to select the best possible solutions whether these include automation or not.

To achieve optimal efficiency and process improvement, Laura focuses on continuously building and improving teams including the immediate team members involved as well as stakeholders. Bridging across geographic and cultural diversity, it is the superior relationships and communication of the teams that has made continued success possible.

Enjoying sharing and mentoring others, Laura’s speaking experience includes:

• Simplilearn podcasts - Virtual
• SSON Conferences – New Orleans, LA, Orlando, FL, San Diego, CA
• UiPath Forward Conference – Las Vegas, NV
• Harvard Business Analytics Program (HBAP) Reunion – New York, NY
• Bridgemark Banking Congress – San Antonio, TX, Baltimore, MD

Speaking Topics:

Whether teams are separated by small or large distances, it is not only possible but also not astronomically expense to have close, well-functioning teams despite geographic and/or cultural differences. Whether distances are small or large – teams are newly formed or have existed for a long time – improvements can be made using simple techniques that enable better communication, mutual respect and optimal results. Teams that know and respect each other perform better than those that do not.

Laura Hendrix provides proven ways to:

• Improve communication
• Perform more cohesively
• Create teams that outperform during good times as well as turbulent times