Emotional Banking (Duena Blomstrom)

Emotional Experience (Duena Blomstrom)

Emotional Experience is the only type of user experience we should care about. Money is one of the core concepts of any customer’s emotional well being and it naturally elicits very strong emotions. Financial institutions are the enablers of people’s relationship with money and therefore spend inordinate amounts of time and effort deciphering how their consumers truly feel about it.

Money and Feelings (Duena Blomstrom)

Open Banking (Liz Lumley)

Digital Transformation in financial services (Liz Lumley)

European and UK banking regulations (Liz Lumley)

Open Banking (Dr Louise Beaumont)

Accelerating Digital Transformation & Innovation (Scarlett Sieber)

The Future of Financial Services: How Banking is Being Disrupted (Scarlett Sieber)

How to Target Millennials (Scarlett Sieber)

Risk, Wealth & Customer Growth – What Bank & Insurance Companies can learn from Emerging Markets (Viola Llewellyn)

Women, Leadership & Digital Transformation (Viola Llewellyn)

Wealth and the New Africa (Viola Llewellyn)